Booking conditions

  1. Object

    
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.
  2. Reservation

    The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
  3. Booking process

    Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information provided. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. Before the validation of the reservation and, finally, the validation of the reservation by the customer.
  4. Reservation Acknowledgment of receipt

    Our reservation platform acknowledges receipt of the customer’s reservation by sending an email without delay. In the case of online booking, the reservation acknowledgment of receipt by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller’s establishment to which the customer can submit his complaints.
  5. Cancellation or modification by the customer

    The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. Cancellations : In case of cancellation at least 48 hours before the date of arrival, there will be no cancellation fee. In case of cancellation less than 48 hours before the arrival date, 100% of the amount of the reservation will be due. Cancellation of the reservation can be made directly to the establishment, whose telephone details are specified on the confirmation of the reservation sent by e-mail. Any reservation is nominative and can in no case be transferred to a third party, whether free of charge or for a fee.
  6. Consumption of the service

    Pursuant to the regulations in force in certain countries, the client may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to verify whether or not he must complete the police form. Any behavior contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the client with one of the provisions of the Internal Regulations.
  7. Responsability

    The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishment presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer’s bank. Any irregular booking or payment.
  8. Complaints

    Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
  9. Price

    The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, unless specific provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if applicable, presented on the rates page, are to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.
  10. Payment

    The customer communicates his bank details as a guarantee of the reservation, by credit or private bank card (CB, Visa, Mastercard, according to the possibilities offered by the reservation platform of the establishment) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its validity date (it is specified that the bank card used must be valid at the time of the use of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation. Payment is debited at the establishment during the stay. In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer for the full amount of his reservation. The establishment chose E-Transactions from Crédit Agricole to secure online payments by credit card, with reinforced authentication (3D Secure). The validity of the customer’s payment card is checked by E-Transactions. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error… In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment.
  11. Superior force

    Superior force means any event external to the parties that is both unpredictable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of superior force or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of superior force. It is expressly agreed that superior force suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.